Refund Policy
A legal disclaimer
All refunds are subject to our review and approval. Refunds are applicable only if a service was not delivered as described or is unsatisfactory, with claims submitted within 7 days from the service date. Refunds do not apply to issues outside our control, such as external damages or incorrect usage. By using our services, you agree to these terms and our evaluation of refund requests. If you have questions, please contact us directly for assistance.
Refund Policy - the basics
-
Eligibility: Refunds are available for services not delivered as described or not meeting quality standards, with claims submitted within 7 days.
-
Process: Contact our support team with your service details. Once reviewed and approved, eligible refunds will be processed promptly.
-
Exclusions: Refunds do not apply to issues due to external damages, misuse, or factors beyond our control.
-
Finality: Our evaluation on refund requests is final.
What to include in the Refund Policy
-
Eligibility Criteria: Specify conditions for when refunds apply (e.g., unsatisfactory service, unmet service promises).
-
Timeframe: Define how soon after service customers must request a refund (e.g., within 7 days).
-
Process for Requesting Refunds: Explain how customers can initiate a refund request, typically via customer support.
-
Exclusions: List situations not covered, like misuse or external factors.
-
Processing Time: Outline how long the refund will take after approval.
-
Contact Information: Provide support contact details for questions.